Professional Practice Management System

The Total Appointment Booking System

The Total Appointment Booking System includes our Cancellation and Wait List Management Service. It’s our complete package that will make sure your clinic is full and your diary optimised.

It will provide your patients with quick and easy access to the information that they need to make a booking at your clinic. It will improve your patient experience and they will feel more confident in your care.

A regular flow of patients is the lifeblood of your clinic. Missing calls and responding to voicemail messages several hours after they have been left is not only stressful for you, but will mean that you are constantly firefighting. By the time you have responded to the message, they may already have made an appointment with your competitor.

We will

• Book, re-schedule and cancel appointments on the phone or live chat
• Take payments and deposits
• Cancel and move clinics at short notice
• Fill gaps in your diary and late cancellations using your system wait-list facility
• Follow up cancellations to encourage re-booking

The Admin Management System

We are here to help you with a wide range of tasks, including administrative tasks such as managing your emails and enquiries, transcribing your patient notes, organizing files and documents.

This is most useful for you when combined with The Total Appointment Booking System as the two systems work well together as there’s a continuity in service for your patients and for you.

We will

• Manage your emails and sort out your inbox into folders so important emails are easily accessible
• Respond to your email enquiries flagging any that require your input
• Transcribe your patient notes adding them to your clinical system

The Patient Reclamation Programme – Rekindling Patient Loyalty

Do you have patients on your list that have forgotten about you? They promised to come back and never did and you have no idea why.

Every clinic has lapsed patients sat in plain sight that could be making money for you!

You know the ones. Those patients that just disappeared. They said they’d come back but didn’t. You meant to call them, but time went on and you didn’t.

It’s expensive to get new patients. Whether you’re running paid ads or spending hours on social media content, it’s expensive. Patient retention is gold, and you will have patients on your list that have forgotten about you and would return in a flash if given a nudge. Everyone is busy and quite often, a nudge is all that’s needed to bring them back to you.

Over the past few months, we have been assisting clinics just like yours that are navigating these turbulent times. Growing their clinic by getting back lapsed patients and reducing their reliance on paid ads and endless fruitless hours spent on social media.

How does it all work?

This is a 3-month bespoke programme designed to rekindle the patients that have lapsed over the past 6 – 18 months.

We will have in-depth discussions with you to get a deep understanding of your clinic and patient behaviour and from that conversation, we will design a plan which you will sign off before the programme starts. The plan could include:

• Bespoke Patient Survey
• Designing offers
• Promoting new services that may be new to them
• Email campaign
• Launch campaign for new product or service
• Telephone/text/WhatsApp campaign
• Social media campaign

These are a list of ideas, and they may not all be appropriate for you. Which is why it’s a bespoke programme.

How much is this all going to cost?

The total cost for the programme is £2400 ex VAT. This can be paid in 3 easy payments over 3 months by direct debit.